Refund policy
Returns & Exchanges
Every Mimosa saree is checked by hand before it leaves our Bangalore warehouse. But a saree is personal — the colour in your light, the drape on you. If it isn't right, we'll make it right.
You have 3 days from the day your saree is delivered.
Fastest way to raise a request: use our online form at mimosa.in/pages/return-exchange-request, or email support@mimosa.in / call 9886899990.
Your three options
1. Exchange it — free
Pick a different saree. We collect the first one from your door at no cost to you.
You get store credit for the full amount you paid, issued in 2 to 4 days once the saree reaches us. Valid for 3 months, usable on anything on our site.
One exchange per order.
2. Refund instead — ₹200 deducted
If nothing else catches your eye, we'll refund you instead.
We deduct ₹200 to cover collecting the saree from your door and returning it to our warehouse. You receive the rest.
Example: you paid ₹1,799 → you receive ₹1,599.
3. Something's wrong with it — you pay nothing
If your saree arrives damaged, faulty, or it isn't the one you ordered, this is our mistake, not yours.
Send us a photo within 48 hours. You choose: a brand-new replacement, or a full refund.
No ₹200 deduction. No store credit. Nothing withheld. And this isn't limited to one time — if we get it wrong again, we fix it again.
How it works — step by step
- Raise your request within 3 days. Use the online form, email support@mimosa.in, or call 9886899990. Quote your Order ID and tell us which of the three options you'd like.
- We collect it, free. Our courier will pick it up from your door. If we don't deliver to your area, send it by any courier you trust — keep the receipt and we'll reimburse you.
- It reaches our warehouse. We check the saree.
- We process it in 2 to 4 days from the saree arriving with us.
Important: your exchange or refund is processed only after the saree reaches our warehouse and passes our check. Not when you raise the request — when it arrives with us.
What we need from you
The saree must come back:
- Unworn
- Unwashed
- With all original tags still attached
- In its original packaging
That's it. If it meets these four, it passes. It's simply how we make sure the next customer receives her saree as beautifully as you received yours.
If your parcel arrives damaged
Don't accept it. Refuse the delivery, tell the courier, and let us know. We'll send you a brand-new saree at no cost. You don't need to do anything else.
How you'll be refunded
| You paid by | You'll be refunded by |
|---|---|
| Card / UPI / Netbanking | Back to the same card or account |
| Cash on Delivery | NEFT — share your bank details when you write in |
Send returns to
Kataria Silk House Pvt Ltd
No-71, Old No-601, 2nd Floor
1st Main Road (Dr Rajkumar Road)
2nd Block, Rajajinagar, Above KTM Showroom
Bangalore 560010, Karnataka
Orders outside India
- Shipping: ₹2,000 per kg.
- Customs & duties: charged by your country and payable by you. We can't include or reimburse these.
- Returns: please arrange and pay for the return courier yourself. The saree must reach our Bangalore warehouse within 30 days of delivery — unworn, unwashed, tags attached.
- Refund: issued once the saree reaches us and passes our check. Courier charges and customs duties are not refunded.
- Cancelled before we ship? Full refund, less the 5% fee our international payment gateway charges us.
- Exchanges: not available on international orders.
Quick answers
How long do I have?
3 days from delivery.
Do I pay for pickup?
No. Collection is free, anywhere we deliver.
Can I get cash back instead of store credit?
Yes — we deduct ₹200 and refund the rest.
What if the saree is damaged?
Full refund or free replacement. You pay nothing.
How many times can I exchange?
Once per order. Unless the fault is ours — then there's no limit.
When do I get my money or credit?
2 to 4 days after the saree reaches our warehouse.
How long is store credit valid?
3 months from the day we issue it.
Anything at all — write to support@mimosa.in or call 9886899990. We're a small team in Bangalore and we read every message.
