Every Mimosa saree is checked by hand before it leaves our Bangalore warehouse. But a saree is personal — the colour in your light, the drape on you. If it isn't right, we'll make it right.
You have 5 days from the day your saree is delivered.
Where to raise it: every return and exchange is raised on your orders page — orders.mimosa.in — signed in with the phone number you used at checkout. It takes about two minutes, and your photos, refund choice and pickup address all stay together in one place.
In case of any doubt, mail us at support@mimosa.in. And if the page won't let you raise your return for any reason, call us on 9886899990 — we'll raise it for you over the phone. Please don't send return requests by email or WhatsApp; they aren't picked up there.
How to return or exchange — step by step
- Open your orders. Go to orders.mimosa.in. Nothing to download, and no order number needed.
- Sign in with your phone. Enter the 10-digit mobile number you used at checkout and choose SMS or WhatsApp. Enter the 6-digit code we send — it's valid for 10 minutes.
- Open the delivered order. Tap Track orders, then the order in question. Beside each saree you'll see a Return button and the last date you can use it.
- Pick the sarees coming back. Tick each one. You can choose from more than one order — it's still one pickup and one settlement.
- Tell us why. Choose a reason for each saree: colour looked different, size or length issue, damaged, wrong item received, or changed your mind.
- Add three quick photos. The full saree, the tag, and the saree in its box. A fourth box opens for a close-up if the saree is damaged or the wrong one. Shoot in good light — photos lock once taken.
- Choose how you'd like it settled. Exchange (the full amount as store credit) or a refund to your original payment — both are explained below.
- Confirm your pickup address. Correct it if anything has changed, and fold everything into one packet — the courier collects a single parcel.
- Book the pickup. Tap Complete return · book pickup. Your return number appears straight away.
- Follow it through. Open Returns & refunds any time to watch your return move through its seven steps, from requested to completed.
Stuck at any step? Call 9886899990 and we'll take you through it.
Your three options
1. Exchange it — full amount as store credit
Nothing is deducted. We collect the saree from your door at no cost, and once it reaches us and passes our check you receive store credit for the full amount you paid, in 2 to 4 days.
The credit sits in your Mimosa wallet and is applied automatically at checkout when you sign in on mimosa.in with the same phone number. Use it on any saree, in one order or several, any time within 3 months — there's no need to decide today.
2. Refund instead — ₹200 per saree deducted
If nothing else catches your eye, we'll refund you instead.
We deduct ₹200 per saree to cover collecting it from your door and returning it to our warehouse. You receive the rest.
Example: one saree at ₹1,799 → you receive ₹1,599. Two sarees at ₹1,799 each → you receive ₹3,198.
3. Something's wrong with it — you pay nothing
If your saree arrives damaged, faulty, or it isn't the one you ordered, this is our mistake, not yours.
Raise it on your orders page within 48 hours, choosing Damaged or Wrong item received as the reason and adding a close-up photo. You choose: a brand-new replacement, or a full refund.
No ₹200 deduction. No store credit. Nothing withheld. And this isn't limited to one time — if we get it wrong again, we fix it again.
What we need from you
The saree must come back:
- Unworn
- Unwashed
- With all original tags still attached
- In its original packaging
That's it. If it meets these four, it passes. It's simply how we make sure the next customer receives her saree as beautifully as you received yours.
When you'll get your money or credit
We review your request, usually within a few hours. Our courier then collects the parcel free of charge — the details reach you on WhatsApp. If we don't deliver to your area, send it by any courier you trust; keep the receipt and we'll reimburse you.
Important: your exchange, credit or refund is processed 2 to 4 days after the saree reaches our warehouse and passes our check. Not when you raise the request — when it arrives with us.
If your parcel arrives damaged
Don't accept it. Refuse the delivery, tell the courier, and let us know — mail support@mimosa.in or call 9886899990. We'll send you a brand-new saree at no cost. You don't need to do anything else.
How you'll be refunded
| You paid by | You'll be refunded by |
|---|---|
| Card / UPI / Netbanking | Back to the same card or account |
| Cash on Delivery | NEFT — add your UPI ID or bank details when you raise the return |
Send returns to
Kataria Silk House Pvt Ltd
No-71, Old No-601, 2nd Floor
1st Main Road (Dr Rajkumar Road)
2nd Block, Rajajinagar, Above KTM Showroom
Bangalore 560010, Karnataka
Orders outside India
- Shipping: ₹2,000 per kg.
- Customs & duties: charged by your country and payable by you. We can't include or reimburse these.
- Returns: please arrange and pay for the return courier yourself. The saree must reach our Bangalore warehouse within 30 days of delivery — unworn, unwashed, tags attached.
- Refund: issued once the saree reaches us and passes our check. Courier charges and customs duties are not refunded.
- Cancelled before we ship? Full refund, less the 5% fee our international payment gateway charges us.
- Exchanges: not available on international orders.
Quick answers
How long do I have?
5 days from delivery.
Where do I raise it?
At orders.mimosa.in — sign in with your phone number. Email and WhatsApp requests aren't picked up.
What if I can't raise it there?
Call 9886899990 and we'll raise the return for you.
Why not by email?
The portal collects your photos, refund choice and pickup address in one go, books the courier straight away, and gives you a return number to track. It's faster for you and nothing gets missed.
Do I pay for pickup?
No. Collection is free, anywhere we deliver.
Can I return sarees from two different orders together?
Yes. One pickup, one settlement.
Can I get cash back instead of store credit?
Yes — we deduct ₹200 per saree and refund the rest.
What if the saree is damaged?
Full refund or free replacement. You pay nothing.
Can I use the exchange credit on anything?
Yes — any saree on mimosa.in, in one order or several, within 3 months. It's applied automatically at checkout when you're signed in.
When do I get my money or credit?
2 to 4 days after the saree reaches our warehouse.
How long is store credit valid?
3 months from the day we issue it.
Returns and exchanges are raised at orders.mimosa.in. In case of any doubt, mail us at support@mimosa.in or call 9886899990 — we're a small team in Bangalore and we read every message.
