Help & FAQs

To check the status of your order, click on Track the Order to see the real-time updates.

We strive to process and ship every order within 48 business hours. You can expect to receive your order in 4 -7 business days depending on your location.

For metros & Tier 1 cities, it may take 3-4 working days, whereas for Tier 2 & 3 cities & rural areas, it may take 5-7 working days.

For International orders, the average delivery time is 7 -15 business days depending on the country of residence.

Note - If there are any alteration that needs to be done to the product, shipping time may vary by a day or two.

If your package has been opened or tampered with, please do not accept the shipment and immediately inform our customer support team at 9886899990 or support@mimosa.in. We will send you a brand-new saree at no cost to you.

This is our mistake, not yours — so you pay nothing.

Please reach out to our customer support team at 9886899990 or support@mimosa.in and send us a photo within 48 hours of delivery.

a) Please ensure the product is unused.
b) Share images of the wrong or damaged saree (try to capture the damaged area).

You then choose: a brand-new replacement, or a full refund. No ₹200 deduction, no store credit, nothing withheld. And this isn't limited to one time — if we get it wrong again, we fix it again.

The colours of the products on our website have been portrayed as accurately as possible, however, monitors and screens of electronic devices differ in their display of colour, so it may slightly vary depending on the display screen.

Kindly reach out to our customer support team as soon as your order is delivered at 9886899990 or support@mimosa.in

All products will be shipped as a single shipment.

We generally do not cancel orders but due to unforeseen circumstances sometimes we may have to cancel an order. Our support team will keep you posted if your order has been cancelled.

If you wish to cancel your order you can reach out to our customer support team at 9886899990 or support@mimosa.in. Cancellation is only possible before the product is shipped.

For prepaid orders refund will be processed within 2-5 business days after the order is cancelled. The refund will be credited into the same payment mode using which the payment was made.

Yes, we ship orders worldwide. International shipping is charged at ₹2,000 per kg. Customs and duties are charged by your country and are payable by you.

International returns: please arrange and pay for the return courier yourself. The saree must reach our Bangalore warehouse within 30 days of delivery — unworn, unwashed, tags attached. Exchanges are not available on international orders.

You have 3 days from the day your saree is delivered. We only ask that you don't wear or wash it, and that you preserve its original condition, tags and packaging.

You have three options:

1. Exchange it — free. We collect the saree from your door at no cost. You get store credit for the full amount you paid, valid 3 months, usable on anything on our site. One exchange per order.

2. Refund instead — ₹200 deducted. We deduct ₹200 to cover collecting the saree from your door and returning it to our warehouse; you receive the rest. (Example: you paid ₹1,799 → you receive ₹1,599.)

3. Damaged, faulty, or the wrong saree — you pay nothing. Send us a photo within 48 hours. You choose a brand-new replacement or a full refund. Nothing is withheld.

Read the full Returns & Exchanges policy

Exchange — free. Pick-up costs you nothing, and you receive store credit for the full amount you paid.

Refund — ₹200 is deducted. This covers collecting the saree from your door and bringing it back to our warehouse. You receive the rest of what you paid.

Damaged, faulty or wrong saree — nothing is deducted. The fault is ours, so you pay nothing either way.

One exchange per order.

The only exception is when the fault is ours — if your saree arrives damaged, faulty, or it isn't the one you ordered, there is no limit. If we get it wrong again, we fix it again.

Yes — pick-up is free anywhere we deliver in India. The products must be unused, unwashed, and all the tags must be intact. Our logistics partner will collect the return package in 2 - 5 business days from the date the request was placed.

If the reverse pick-up option is not available at your location, you can self-ship the products to us by any reliable courier service after raising a return request. Keep the receipt — the return courier charges will be reimbursed by us.

The package should be addressed to our warehouse location:

Kataria Silk House Pvt Ltd
No-71, Old No-601, 2nd Floor,
1st Main Road (Dr Rajkumar Road), 2nd Block, Rajajinagar,
Above KTM Show Room
Bangalore - 560010 Karnataka

Your refund or store credit is processed 2 to 4 days after the saree reaches our warehouse and passes our quality check — not from the day you raise the request.

The refund is issued through the same payment mode you used. If the refund is for a COD order, the amount will be transferred via NEFT — please share your bank account details when you write in.

Remember: if you chose a refund rather than an exchange, ₹200 is deducted towards collection and handling. If the saree was damaged, faulty or the wrong one, nothing is deducted.

Note - In case the product does not clear the quality check, we will not be able to process the refund.

No, if you decide to return only a portion of the products included in a bundle offer, the offer for the bundle discount ( Buy 2 and Get 1 Free, Buy 3 and Get 50% OFF etc.) may no longer be valid.